Last Updated: September 10, 2026
At JingleJoy, we strive to ensure you and your pets are completely happy with every purchase. If an item is not the right fit, you can return it within 30 days under the terms outlined below.
1. Return Window
You have 30 calendar days from the date tracking confirms delivery to request a return.
Return requests submitted after 30 days cannot be accepted.
2. Item Condition Requirements
To be eligible for a return, your item must meet the following criteria:
Unused, unwashed, and in original condition.
Complete with all original tags, inserts, and packaging intact.
Completely free of pet hair, pet dander, dirt, odors, or any signs of wear.
3. Non-Returnable Items
For hygiene and pet safety reasons, the following items are final sale:
Pet cleaning, grooming, and hygiene products.
Single-use items or consumable products once the seal/packaging is opened.
4. Return Shipping Fees & Responsibilities
Defective, Damaged, or Incorrect Items (Store Error): If you receive a damaged or incorrect product, JingleJoy covers 100% of return shipping. Contact support with clear photos, and we will provide a prepaid return label.
Customer Remorse / Preference: If you return an item due to change of mind, sizing preference, or no longer needing the product, the customer is responsible for purchasing trackable return postage.
5. How to Initiate a Return
Contact Support: Email [support@jinglejoy.store](mailto:support@jinglejoy.store) within 30 days of delivery with your Order Number and reason for return.
Receive Return Authorization: Our team will provide a Return Merchandise Authorization (RMA) and the authorized warehouse return address.
Ship the Item: Securely package the product and send it using a trackable courier service. (Note: Do not send items back to the manufacturer or dispatch address without prior authorization).
6. Exchanges
We do not offer direct 1-to-1 exchanges. To get a different size or color, complete a return for your original order and place a new order on our store.
7. Contact Information
Store Name: JingleJoy
Email: [support@jinglejoy.store](mailto:support@jinglejoy.store)
Address: 20091 County Road Ee.25, Rocky Ford, CO 81067, United States
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM PST | Saturday, 10:00 AM – 5:00 PM PST | Sunday, Closed